Public Offer
Version dated 8 September 2026. Effective from the date of publication.
This public offer (the “Offer”) is an offer by BORDER LLC (hereinafter “BORDER” or the “Commission Agent”) to enter into a commission agreement and an agreement for related services on the terms set out below.
1. Definitions
Customer means a legally capable individual who submits a Request and accepts this Offer.
Request means information submitted by the Customer through the website, Telegram, email, or another agreed channel, including an item link, specifications, transfer direction, contact details, and other preferences.
Order means an individual specification agreed between BORDER and the Customer that includes an order number, item, seller or purchase source, budget, BORDER’s fee, related services, estimated time frames, and the total amount payable.
Purchase Budget means the Customer’s funds transferred to BORDER for purchasing an item and paying agreed third-party expenses. The Purchase Budget is not BORDER’s remuneration.
Contractor means an independent third party, including a sole proprietor, carrier, postal operator, warehouse, courier, or another contractor engaged by BORDER to perform individual stages of an Order.
2. Subject matter of the agreement
2.1. On the Customer’s instructions and at the Customer’s expense, BORDER, for a fee, enters in its own name into one or more transactions required to purchase the agreed item and provides services for organising fulfilment of the Order.
2.2. Organising fulfilment of an Order may include processing the Request, checking item availability, searching for and selecting independent Contractors, and coordinating the purchase, receipt, inspection, packing, transportation, handover to a carrier, local delivery, and informational support.
2.3. The specific scope of actions, budget, fee, and related services are determined in the Order. In the event of any inconsistency, the agreed Order takes precedence over the general description of services in this Offer.
2.4. BORDER is not the manufacturer of the item. Unless expressly stated otherwise in the Order, BORDER is also not an independent carrier, postal operator, customs broker, or insurer.
3. Entering into the agreement
3.1. The agreement is entered into electronically in accordance with the Civil Code of Ukraine and the Law of Ukraine “On Electronic Commerce”.
3.2. Submitting a Request alone does not oblige BORDER to purchase an item or accept an Order.
3.3. Acceptance of this Offer consists of the Customer performing all of the following actions: reviewing the Offer, confirming the agreed Order, and making the payment specified in it. If the interface allows the Offer to be confirmed separately using a checkbox or button, such confirmation also forms part of acceptance.
3.4. The agreement for a specific Order is deemed entered into once the agreed amount has been credited, unless BORDER has informed the Customer that it cannot accept the Order.
3.5. BORDER retains information about the date, time, version of the Offer, and agreed Order details.
4. Forming an Order
4.1. The Customer provides accurate links, item specifications, quantity, size, colour, configuration, destination country, and contact details.
4.2. Before payment, BORDER provides a quote which, to the extent possible, separately states:
- the Purchase Budget for the item;
- BORDER’s commission fee;
- the cost of organisation and support services;
- the cost or budget for delivery, packing, insurance, customs, and other agreed expenses;
- the total amount and validity period of the quote.
4.3. The price or availability of an item may change before the item is actually purchased. BORDER will not exceed the agreed maximum budget without the Customer’s consent.
4.4. If the item is unavailable, its price exceeds the agreed budget, or fulfilment of the Order becomes impossible, BORDER will propose revised terms or refund the unused funds.
5. Engaging Contractors
5.1. The Customer agrees that BORDER may engage and replace independent Contractors without separate approval to perform some or all factual stages of an Order.
5.2. Unless otherwise agreed in the Order, BORDER independently selects the Contractor, enters into an agreement with the Contractor, and coordinates the Contractor’s work.
5.3. Engaging a Contractor does not terminate BORDER’s obligations to the Customer regarding proper organisation of the Order. The limits of liability for the actions of a specific carrier, seller, or other third party are determined by this Offer, the agreed Order, and mandatory provisions of law.
5.4. BORDER may provide a Contractor only with the Customer’s personal data that is objectively necessary for the relevant stage of the Order.
6. Payment and use of funds
6.1. The Customer pays the amount specified in the Order using an available payment instrument. Bank and payment fees are accounted for in accordance with the quote and the rules of the relevant payment provider.
6.2. The Purchase Budget is transferred to BORDER for carrying out the Customer’s assignment and is accounted for separately from BORDER’s remuneration.
6.3. BORDER uses the Purchase Budget to pay for the item and other expressly agreed expenses. The commission fee and payment for related services constitute payment for BORDER’s activities.
6.4. If actual expenses are lower than the agreed budget, the unused balance is refunded to the Customer using the same payment method, unless the parties agree otherwise. The time required for the funds to be credited depends on the payment provider.
6.5. If an additional payment is required to fulfil the Order, BORDER obtains the Customer’s consent before incurring additional expenses.
6.6. BORDER provides a payment document required by law for the transaction.
7. Purchasing an item
7.1. BORDER purchases the item in accordance with the parameters agreed by the Customer. A change of model, size, colour, seller, or material specifications is permitted only after approval by the Customer.
7.2. BORDER enters into the transaction with the seller in its own name and at the Customer’s expense. After carrying out the assignment, BORDER transfers to the Customer everything received under the Order.
7.3. Warranty terms, completeness, return rules, and other item properties are determined by the manufacturer, seller, and applicable law. BORDER provides the Customer with available seller documents in electronic or paper form.
7.4. If the Customer asks BORDER to purchase a used item or an item from a private individual, the Customer accepts the objective features of such a purchase, including the possible absence of a fiscal receipt, manufacturer’s warranty, or standard return right. This does not restrict any Customer rights that cannot be restricted by law.
8. Receipt, inspection, and packing
8.1. Where inspection is included in the Order, it is external and does not include specialist examination, disassembly, laboratory testing, or detection of hidden defects unless expressly agreed otherwise.
8.2. BORDER or a Contractor may photograph or record the condition of the item, its packing, and its handover to the carrier.
8.3. Additional packing is charged separately unless it is included in the Order.
9. Delivery and border crossing
9.1. The route, delivery method, and estimated delivery time are stated in the Order. The time is an estimate unless the parties expressly agree a guaranteed time.
9.2. The Customer provides complete and accurate information required for transportation, delivery, and customs clearance and informs BORDER of any item properties that may affect the safety or legality of its movement.
9.3. Customs duties, taxes, fees, customs representative services, storage charges, and other mandatory expenses are not deemed included in the price unless expressly stated in the Order.
9.4. BORDER does not guarantee a decision by a customs authority or another public authority but will properly coordinate the actions available within the agreed Order.
10. Prohibited and restricted goods
10.1. BORDER does not accept Orders for goods whose purchase, circulation, export, import, or transportation is prohibited or requires a permit that the relevant party or Contractor does not hold.
10.2. Such goods may include weapons, ammunition, explosives, narcotic and psychotropic substances, certain medicinal products, hazardous substances, counterfeit goods, cultural property, cash, and other items restricted by law or carrier rules.
10.3. BORDER may refuse or suspend an Order if there are reasonable doubts about its legality, safety, or the accuracy of information provided by the Customer.
11. BORDER’s report
11.1. After carrying out the assignment, BORDER provides the Customer with a report through the online account, messenger, email, or another agreed electronic method.
11.2. The report may contain information about the purchased item, actual expenses, remuneration, remaining funds, handover of the item, and available supporting documents.
11.3. The Customer submits reasoned objections to the report within 7 calendar days after receiving it. The absence of objections does not deprive the Customer of rights that cannot be waived by law.
12. Cancellation and refunds of goods and funds
12.1. Before the item is purchased, the Customer may cancel the Order. BORDER refunds unused funds after deducting actual documented expenses incurred and the cost of services already properly provided.
12.2. After the item is purchased, the possibility of returning it depends on the law, the seller’s rules, the item’s condition, applicable time limits, and return-shipping costs. BORDER assists with a return under a separately agreed assignment.
12.3. If the seller refunds funds, BORDER transfers to the Customer the amount actually received after deducting agreed expenses actually incurred that were not refunded by the seller or carrier.
12.4. Nothing in this Offer restricts consumer rights guaranteed by mandatory provisions of law.
13. Customer rights and obligations
13.1. The Customer must provide accurate information in a timely manner, review the quote, pay for the Order, respond to requests for approval of changes, and accept a properly fulfilled Order.
13.2. The Customer has the right to receive status information, approve material changes, receive a report and available supporting documents, and request a refund of any unused balance.
14. Liability
14.1. The parties are liable for breach of the agreement in accordance with this Offer and the laws of Ukraine.
14.2. BORDER is not liable for deficiencies, hidden defects, or an inaccurate description of the item by the seller where BORDER did not know and could not objectively have known about them during the agreed inspection. BORDER transfers to the Customer available rights and documents for a claim against the seller and, subject to separate agreement, assists in resolving the matter.
14.3. BORDER is not liable for delays or decisions of sellers, carriers, banks, customs authorities, or other authorities beyond BORDER’s reasonable control, but informs the Customer of known material circumstances and takes reasonable measures to continue fulfilment.
14.4. Limitations of liability do not apply in cases of wilful misconduct, gross negligence, or other cases where liability cannot be limited by law.
15. Force majeure
15.1. A party is released from liability for delay caused by extraordinary and unavoidable circumstances, including hostilities, border blockades, export or import bans, decisions of public authorities, strikes, infrastructure failures, or cessation of a carrier’s operations.
15.2. The affected party informs the other party of such circumstances without undue delay. Force majeure does not release a party from the obligation to refund funds that remain unused.
16. Personal data and electronic communications
16.1. The Customer’s data is processed for accepting and fulfilling an Order, communication, payments, delivery, compliance with legal obligations, and protection of the parties’ rights in accordance with the Privacy Policy.
16.2. The Customer agrees to receive service messages regarding a Request and Order through the website, Telegram, SMS, telephone, or email using the contact details provided.
16.3. Electronic messages, interface confirmations, and account data may be used to confirm the parties’ agreements.
17. Enquiries and disputes
17.1. An enquiry concerning an Order must be submitted through the contact channel stated on the website and include the Order number and a description of the issue.
17.2. The parties seek to resolve disputes through negotiation. If no agreement can be reached, the dispute is resolved by a competent court in accordance with the laws of Ukraine and applicable consumer-protection rules.
18. Term and amendments
18.1. The Offer is effective from publication until withdrawn or replaced by a new version.
18.2. A specific Order is governed by the version of the Offer accepted by the Customer when placing that Order, unless legislative changes require otherwise.
18.3. A new version is published on this page with its date. Amendments do not apply retroactively to Orders already paid for, except where required by law or separately agreed by the parties.
19. BORDER details
BORDER LLC
Unified State Register code (EDRPOU): 46301917
Registered office: Apt. 44, 12/30 Okhrimova Hora St., Zhytomyr, Ukraine
Email for legal enquiries: info@border.team
Support contact channel: as stated on the BORDER website.